Report concerns
Owners can submit professional reports for admin review without turning concerns into public comments.
Safety and reporting.
EquinePro is being built for real owner and professional workflows, so safety, support, and privacy expectations need to be clear before launch.
Contact supportPrivacy-safe matching
Direct contact details are gated until both sides agree to connect.
Ratings and comments
Feedback after a connection can help future users understand reliability and communication.
No emergency care
EquinePro is not a replacement for urgent veterinary, emergency, or professional care advice.
Before contact details open
Owners and professionals should use in-app chat to confirm service fit, travel expectations, timing, and whether the match should continue.
Reporting a professional
EquinePro includes an owner reporting path for professionals. A report includes the professional, reason, and optional description, then goes to admin review. Reports do not automatically suspend a profile without moderation.
After a connection
Ratings and comments are intended to support trust signals after real-world interactions. Owners can rate professionals, and the broader app contract allows professionals to rate owners without showing that private owner rating to owners.
Support
For launch questions, privacy questions, waitlist issues, or safety concerns, email support@equineproapp.com.